Norwich Foodbank 2020 text

Where to get help

During the coronavirus pandemic, many usual referral agencies (listed below) are closed for visits, but are accessible on the phone and can issue electronci vouchers / codes which can be redeemed by phoning us on 0300 365 1123 and we will deliver a food parcel to you.

If you are strugglign to get through to any of the agencies listed below, you can call 0808 2082138 for free (open Monday to Friday, 10am to 4pm). You’ll confidentially talk to a trained Citizens Advice agent and, if needed, they’ll issue you with a food bank voucher. Please note this number is for people who do not have enough money for food.

Crisis food boxes are available to people who obtain a food voucher from one of our distributor organisations, listed below, across Norwich. You can then exchange the voucher for a food box at one of our distribution centres.

Where to get a voucher

If you already have a local care agency contact please speak to them first.

If you need an emergency food box please contact one of our Voucher Distributors - these include:

FOR GENERAL ADVICE (inc. welfare benefits and debt)

Age UK (for people aged 50 and over)

Age UK Norwich, 60 London Street, Norwich, NR2 1JX
Tel: 01603 496333

Age UK Norfolk, Henderson Business Centre, 51 Ivy Road, Norwich, NR5 8BF
Tel 0300 500 1217

Citizens Advice

Norwich office - in The Forum, Millennium Plain, Norwich, NR2 1TF
Open: 9.30am – 4pm
Telephone advice available: 9.30am – 4pm
Tel 03444 111 444

North Walsham office - 3 St Nichols Court, North Walsham, NR28 9BY
Open: 10am – 3pm
Telephone advice available: 9.30am – 4pm
Tel 03444 111 444

Wymondham office - 14 Middleton St, Wymondham, NR18 0AD
Open: Mon, Weds, Fri: 9.30am – 1pm
Telephone advice available: 9.30am – 4pm
Tel 03444 111 444

Mancroft Advice Project (MAP) - (under 25's)
Chantry Road, Norwich, NR2 1RF
Tel: 01603 766994

Online service for welfare benefits, charitable grants and other financial help

Crisis Resolution Home Treatment Team
West Suffolk Hospital, Hardwick Lane, Bury St Edmunds, IP33 2QZ
Tel: 0300 790 0371

Equal Lives

15 Manor Farm Barns, Framingham Pigot, Norwich,
NR14 7PZ Tel: 01508 491210

Money, Advice and Budgeting Service - 
MABS (small multiple debt)
33 Earlham West Centre, Norwich, NR5 8AD
Tel: 01603 506500

Christians Against Poverty
Surrey Chapel, 2-6 Botolph Street, Norwich, NR3 1DU
Tel: 0800 328 0006

Kings Money Advice
Kings Community Church, The Kings Centre, King Street, Norwich, NR1 1PH
Tel: 0800 970 9875

Change, Grow, Live (CGL)
5 Barton Way, Norwich, NR1 1DL
Tel: 01603 514096

YMCA (18-25s)

John Drake House, 10 Winalls Yard, Norwich, NR1 3GA
Tel: 01603 877950

St Martin's Housing Trust
35 Bishopgate, Norwich, NR1 4AA
Tel: 01603 667706

Social Services

County Hall, Martineau Lane, Norwich, NR1 2SQ
Tel: 0844 800 8014

In addition to the above, there are several FREE HOT MEALS available - for an up to date list, please visit The Feed website here. 
Click here for a list of our Distribution Centres where you can exchange your voucher for a food box

Published: 14/04/2009